Frequently asked questions

Shipping Matters

When will I receive my items? (For Singapore Customers)


Due to all orders being made-to-order, we aim to have a turnaround time of between 3-5 business days (unless otherwise stated) before your order is being dispatched to you. For local Basic Mail (non-trackable) / SmartPac Delivery (trackable), it will take another 3-7 business days for the item(s) to reach your mailbox. For local courier delivery (trackable), it will take another 2 business days for the item(s) to reach your door step. *Please note that during busy periods such as sales, promotions & calendar events turnaround time can take slightly longer.




Do you offer free delivery?


Yes! We provide free local basic mail (non-trackable) for all Singapore orders, with no minimum order value. For orders above S$100, free courier delivery (trackable) will apply. For international order, shipping fees applies.




Do you offer free returns?


We can only offer a free return if an item you have received has a fault; in this situation your return postage will be refunded once the item has been returned to us. In all other situations, unfortunately we are unable to offer free returns.




Where is my parcel?!


If an item has been sent and it hasn’t arrived within the stipulated time, please contact us via email at sleepingbunnies@hotmail.com with your order number and we will look into the matter. Do note that In the event of a lost basic mail, in no circumstances will refunds be given for undelivered items. Proof of postage is always obtained at the time of posting.




What are the shipping options available?


For delivery within Singapore, there are currently 3 options available for shipping: 1) Local Basic Mail by Singpost (Non-trackable) 2) SmartPac Delivery by Singpost (Trackable) 2) Door Step Delivery by Courier Company (Trackable) For International Shipping, delivery is made via Singpost Registered Mail, followed by the local postal service provider within the respective countries. Do note that In the event of a lost basic mail, in no circumstances will refunds be given for undelivered items. Proof of postage is always obtained at the time of posting.




I need to receive my items urgently!


If you need to receive your items urgently, please contact us at sleepingbunnies@hotmail.com or chat us up at our chatbox, we will be happy to help :)




Can I track my parcel?


Tracking is only available on packages that are sent by courier delivery, therefore we recommend paying for this delivery option if you wish to track your parcel. If you have selected courier delivery, you will receive an email with your tracking number & link once item is dispatched, allowing you to keep a close eye on your purchase.




When will I receive my parcel? (For International Customers)


Due to all orders being made-to-order, we aim to have a turnaround time of between 3-5 business days (unless otherwise stated) before your order is being dispatched to you. Delivery will be made via Singpost Registered Mail, followed by the local postal service provider within the respective countries. Malaysia and Brunei: 4-6 Business Days China, Hong Kong, South Korea, Taiwan, Thailand, Vietnam: 6-8 Business Days Australia, Japan, UK, US, UAE: 6-8 Business Days Delivery Time provided are an estimate and do not take into consideration delays should package be held at respective countries' customs.




I have other questions


For questions not answered here, please chat us up and we will be happy to help :)





Sizing Matters

I have other questions


For questions not answered here, please chat us up and we will be happy to help :)




Kids Size Charts






Customisation Matters

I want to customise!


If you have an idea and wish for us to have it translated onto clothings for you, please contact us at sleepingbunnies@hotmail.com and we'll take it from there!




I have other questions


For questions not answered here, please chat us up and we will be happy to help :)





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